Upon opting to verify your identity, there will be a double-check of the information you provided before submission. Prior to this, please ensure you are well-prepared with your phone beside you if you are using a laptop device. You'll be required to scan a QR code for document submission.
Step 1: Access Account Settings & Initiate Verification
Look for the section related to eKYC verification. This could be under the Investor Details tab or Portfolio section. You may see a red bar indicating the eKYC verification status. Click on "verify now" to begin the process.
Step 2: Provide Information & Submit Documents
Depending on your nationality, you'll be asked to upload specific documents:
- Malaysians: You may need to scan a QR code and upload your IC documents. This will redirect you to our provider, CTOS, for verification.
- Non-Malaysian: You may need to upload your passport and a selfie video, following the provided guidelines.
Make sure to adhere to the specified requirements to ensure that all your documents are clear and valid. If you encounter any issues or have questions during the process, don't hesitate to reach out to Mystartr's support team for assistance.
Please note that all investments require confirmed identity before completion. Any investment made without eKYC verification will be rejected and refunded.
Step 3: Submit & Wait for verification
Once you've submitted the required documents, our team will verify your identity. This process typically takes 1-2 working days.
Once your investment has been successfully verified, You'll receive an email notification, and your investment will proceed accordingly.
Your Privacy Matter to us
Rest assured, your personal information is secure with us! We have implemented rigorous security policies and procedures to safeguard your data. Our dedicated efforts are focused on managing security risks and proactively addressing potential threats.
For a comprehensive understanding of how we handle your personal data, we encourage you to review our Privacy Notice.
Completing the eKYC process is crucial for the successful processing of your investment, if you have any questions or require assistance, please reach out to our support team.