Q: What is eKYC verification?
A: In Malaysia, eKYC, which stands for electronic Know Your Customer, is a process employed by financial institutions, including investment platforms like MyStartr, to electronically verify the identity of their clients. This method usually entails the utilization of digital means, such as uploading ID documents and undergoing online identity verification checks, eliminating the need for clients to physically present their documents. By streamlining the onboarding process, eKYC enhances convenience for clients while ensuring adherence to regulatory requirements for customer identification and due diligence.
Q: Why do I need to verify eKYC before my investment at Mystartr?
A: When you get to this step you are opening an account, just as you would with a Bank. We are authorised to hold your money and therefore have to comply with stringent Financial Regulations.
As an online investment platform licensed as Crowdfunding Recognized Market Operators by the Securities Commission Malaysia, it's crucial for us to ensure that the details we have on file for you are up to date and accurate. This process should only take a few minutes to complete.
You'll have a 30-day window from our initial notification to complete this task. If it remains incomplete after this period, you'll still have the opportunity to do so, but please be aware that your activity will be limited during this time. Specifically, you won't be able to perform investment actions until the update is completed.
The process resembles your initial onboarding journey, but if you encounter any questions or issues, please don't hesitate to contact our support team for assistance.
Q: Is my personal information safe with Mystartr?
A: Rest assured, your personal information is secure with us! We have implemented rigorous security policies and procedures to safeguard your data. Our dedicated efforts are focused on managing security risks and proactively addressing potential threats. To delve deeper into our data security protocols, you can explore our Security page.
For a comprehensive understanding of how we handle your personal data, we encourage you to review our Privacy Notice.